Value Earth Holdings Pty Ltd trading as Value Australia (“Value Australia”, “we”, “us” or “our”) is committed to protecting the privacy, confidentiality and security of personal information.
This Privacy Policy explains how we collect, hold, use, disclose, access, correct and delete personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs) and other applicable privacy requirements.
Value Australia provides property technology, analytics, automated valuation models (AVMs), property valuation solutions and related data and technology services.
This Privacy Policy applies to personal information handled by Value Australia in connection with our website, products, services and business operations.
The types of personal information we may collect depend on how you interact with us and may include:
Where you apply for employment or work with us, we may also collect information reasonably required for recruitment, employment and workforce administration.
We will only collect personal information that is reasonably necessary for our functions and activities or where otherwise permitted or required by law.
Value Australia provides property analytics and automated valuation technology and may receive, process and analyse property-related information from customers, commercial data providers, government sources and other third parties.
Much of the property, market and analytical information used by our products and models may not constitute personal information.
Where information handled by us does constitute personal information, we manage that information in accordance with applicable privacy laws and this Privacy Policy.
We may use aggregated or de-identified information for purposes including analytics, research, model development, testing, quality assurance and product development and improvement, provided individuals cannot reasonably be identified from that information.
We may collect personal information:
If you provide us with personal information about another individual, you should ensure you are authorised to provide that information to us.
Where Value Australia collects personal information about an individual from a third-party source, we take reasonable steps to confirm that the information has been obtained lawfully and fairly and that Value Australia is permitted to collect and use that information for the relevant purpose.
Where appropriate, this may include considering the source of the information, the circumstances in which it was collected and applicable contractual, legal and privacy requirements.
We may collect, hold and use personal information to:
Where permitted by law, we may also communicate with you about Value Australia products, services, developments or events that may be relevant to you.
You may opt out of receiving marketing communications from us at any time.
We may disclose personal information, where reasonably necessary, to:
We take reasonable steps to ensure third-party service providers handling personal information on our behalf appropriately protect that information and use it only for authorised purposes.
We take reasonable steps to ensure that personal information we hold is accurate, complete, relevant and up to date.
Individuals and customers may request that personal information held by Value Australia be corrected or updated.
Where information is corrected or updated and that information has previously been provided to a third-party vendor or service provider responsible for processing that information on Value Australia’s behalf, Value Australia will, where appropriate, communicate the relevant correction or update to those vendors so that the information can also be updated within the systems for which they are responsible.
This will be undertaken in accordance with applicable legal requirements, contractual arrangements and Value Australia’s internal privacy and information security procedures.
Individuals, customers or their authorised representatives may request access to personal information held by Value Australia.
Before providing access to personal information, Value Australia will take reasonable steps to verify the identity and authority of the person making the request.
Where a request is made by an authorised representative, Value Australia may require evidence confirming that the representative is authorised to act on behalf of the relevant individual or customer.
Access will only be provided once appropriate identity and authority verification has been completed and in accordance with applicable law and Value Australia’s internal privacy and information security procedures.
In some circumstances, we may be permitted or required by law to refuse access to certain information. Where applicable, we will provide reasons for that decision.
Individuals and customers may request deletion of personal information held by Value Australia.
Before processing a deletion request, Value Australia will take reasonable steps to validate the identity and authority of the person making the request.
Once the request has been validated, Value Australia will process the request in accordance with applicable privacy laws and Value Australia’s internal data retention, deletion and information security policies.
Certain information may need to be retained where required or permitted by law, for legitimate business or security purposes, to establish or defend legal claims, or to comply with contractual or regulatory obligations.
Where deletion is appropriate, Value Australia will take reasonable steps to securely delete, destroy or de-identify the relevant personal information in accordance with its internal procedures.
Where appropriate and required, we may also communicate a validated deletion request to relevant service providers that process the applicable personal information on our behalf.
Some of the service providers and technology platforms we use may store or process information outside Australia.
Where personal information is disclosed overseas, we take reasonable steps to ensure that it is handled appropriately and in accordance with applicable Australian privacy requirements.
Value Australia may use cloud-based infrastructure and technology providers to deliver, secure and support its products and services.
Our website may use cookies and similar technologies to understand how visitors use our website, improve website performance and functionality, maintain security and provide a better user experience.
Cookies and similar technologies may collect information such as IP address, device and browser information, pages visited and interactions with our website.
You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.
Value Australia takes reasonable technical, organisational and administrative measures to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
These measures may include, as appropriate:
No method of electronic transmission or storage is completely secure. We therefore continually review our security practices having regard to the nature of the information we hold, our operations and evolving security risks.
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to meet legitimate business requirements or as required or permitted by law.
Our retention practices are managed in accordance with applicable legal, contractual, regulatory and internal data retention requirements.
When personal information is no longer required, we take reasonable steps to securely destroy or de-identify it.
If you have concerns about how we have handled your personal information or believe we may have breached our privacy obligations, you may contact us using the details below.
We will acknowledge and investigate privacy complaints and aim to respond within a reasonable period.
We may request additional information from you where necessary to investigate or respond to a complaint.
If you are not satisfied with our response, you may be entitled to make a complaint to the Office of the Australian Information Commissioner (OAIC).
Value Australia is committed to maintaining privacy practices appropriate to its business, legal obligations and information security framework.
This Privacy Policy will be reviewed at least annually to ensure that it remains current and appropriate.
The Privacy Policy may also be reviewed following:
Updates will be approved in accordance with Value Australia’s internal governance processes.
We may amend this Privacy Policy from time to time to reflect changes to our business, technology, information-handling practices, security requirements or legal and regulatory obligations.
The most current version of this Privacy Policy will be published on the Value Australia website.
The date at the beginning of this Privacy Policy indicates when it was most recently updated.
For questions, requests or complaints relating to privacy, including requests to access, correct or delete personal information, please contact:
Value Earth Holdings Pty Ltd
trading as Value Australia
Email: support@value-australia.com.au
Address: Level 2 Rupert Myers Building South Wing UNSW, Gate 14 Barker Street, Sydney NSW 2052
Website: value-australia.com.au
